Refund policy
Return & Refund Policy
Effective Date: September 17, 2026
At Fenvaria, operated by ROFFMANA LLC, we value customer satisfaction and strive to provide dependable products and service.
If you are not fully satisfied with your purchase, our return and refund policy explains the conditions and process for requesting assistance.
Return Window
Customers may request a return within 30 days from the date the order is delivered.
To be accepted, returned products must:
- Remain unused and in original condition
- Include original packaging and accessories
- Be accompanied by valid order information
Items that are used, damaged, modified, or missing components may not qualify for a return.
How to Start a Return
To submit a return request, please contact:
Email:
elevate@fenvaria.store
Please provide:
- Order number
- Customer name
- Product details
- Reason for return
- Relevant photos if the item has a quality issue
Our support team will review your request and provide the next steps.
Refunds
After receiving and checking the returned product, we will confirm whether the refund has been approved.
If approved:
- The refund will be issued to the original payment method.
- Processing generally takes 5–10 business days.
- Additional processing time may depend on your bank or payment provider.
Shipping Costs
Original shipping charges are not normally refundable unless the return is caused by:
- Incorrect product shipment
- Damaged goods upon arrival
- A fulfillment error from our side
Order Issues
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
We will evaluate the issue and work toward an appropriate resolution.